{"id":631,"date":"2021-09-10T22:05:36","date_gmt":"2021-09-10T22:05:36","guid":{"rendered":"https:\/\/musicboxsd.thebuildcollective.net\/?page_id=631"},"modified":"2026-01-21T19:46:27","modified_gmt":"2026-01-22T03:46:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/musicboxsd.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull mb-0\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group one-col-centered pr-2 pl-2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading mb-0\" id=\"h-faq\">FAQ<\/h1>\n\n\n\n<ul class=\"wp-block-tbc-accordion\">\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I bought tickets from StubHub, Craigslist, a guy on the street, etc. How do I know if they are valid?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>We can only guarantee tickets are valid if they are purchased from the Music Box Box Office, from our website (the one you\u2019re on currently), or through a band\u2019s official partner presale. Music Box has no way of validating or replacing tickets that were not purchased through us directly, nor can we reprint or refund you for an invalid ticket. You take all of the risk when you buy tickets from a third party (so don\u2019t do it!).<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I bought tickets, but haven\u2019t received them in my inbox yet\u2026 What should I do?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>First, check your spam folder to see if the tickets ended up there. You\u2019d be surprised how often they end up in there.<\/p>\n\n\n\n<p>If your tickets are not there, please contact our box office for assistance. Hours are Monday \u2013 Friday 11 AM to 5 PM. Call us at (619) 795-1337, or email us at <a href=\"mailto:BoxOffice@MusicBoxSD.com\">BoxOffice@MusicBoxSD.com<\/a>.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I want to be a Music Box VIP who gets to buy tickets before they go on sale to the public. How do I sign up?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Join our VIP mailing list by entering your name and email into the form at the footer of this website and you\u2019ll never miss the opportunity to buy tickets before they go on sale to the general public! <\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>You have bands I\u2019ve never heard of. How can I find out what they\u2019re like?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Go to the \u201c<a href=\"https:\/\/musicboxsd.com\/shows\">Shows<\/a>\u201d section of our website, click on the band name and if it\u2019s available, we will have posted a description of the band, as well as a video. We also have a Spotify playlist located on our Home Page with songs from upcoming bands.<\/p>\n\n\n\n<p>We have calendars inside the venue that you can grab and take home with you. To get the most updated show announcements and to buy tickets before the general public, sign up for our Music Box e-mail list on our website.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>The website says it\u2019s 18+ or 21+ and I won\u2019t be that age until next month. Can I still get into the show if I\u2019m under age?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>If it states you must be 18+, you must already be 18+ to attend.<\/p>\n\n\n\n<p>If the show states you must be 21+, you must already be 21+ to attend.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>We\u2019re a band and we would love to play at Music Box. How do we do that?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Please message us on our <a href=\"https:\/\/musicboxsd.com\/contact\/\">Contact Page<\/a> with your band\u2019s web page, audio or a social media page, band bio, a list of what venues in San Diego you have played at and with what other acts you have played with over the last year.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>What time should I arrive?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Generally, our doors open 60-90 minutes before show time so that guests can eat, drink, and socialize before the show. However, each show is different so please confirm door and show times before arrival.&nbsp;<\/p>\n\n\n\n<p>Door and show times for each event are published on our website just to the right of the band photo, or on the ticketing page where you bought your tickets.<\/p>\n\n\n\n<p><\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Is seating available?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Our shows are primarily standing room only, unless designated as a \u201cseated\u201d show. You\u2019ll be able to see if a show is a seated show by looking at the \u201cevent information\u201d located on each event page.<\/p>\n\n\n\n<p>During a standing room only show, there may be opportunity for a seat, however they are very limited and not guaranteed.<\/p>\n\n\n\n<p>During a seated show, everyone with a seated ticket will be guaranteed a seat within our general admission area, however location is first come, first served.<\/p>\n\n\n\n<p>If you wish to be guaranteed a seat in our mezzanine area, click&nbsp;<a href=\"https:\/\/musicboxsd.com\/vip\">here<\/a>&nbsp;for more information.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>What if I need handicap \/ special seating assistance?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>We recommend you contact the box office as soon as you buy your tickets (and no later than 24 hours in advance) to the show if you need assistance, as our seating policy is limited for all shows.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Where do I park?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>There is no designated lot for Music Box, however there is free street parking after 6 PM every day, and all day Sunday. In addition, there are 7 parking lots within one block of the venue with reasonable nighttime rates. Click&nbsp;<a href=\"https:\/\/musicboxsd.com\/venue-info\/\">here<\/a>&nbsp;for a map of suggestions on where to park.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Is there re-entry to the venue during a show?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>We don\u2019t allow re-entry.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>What is your policy regarding photos \/ video \/ audio?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Recording policies are at the bands\u2019 discretion and change night to night, We don\u2019t allow professional cameras without written artist permission. You may bring your camera with the understanding that you may be asked to leave it in your car should the policy not allow you to bring it in. Phone cameras are typically allowed.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Is there a dress code?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Music Box does not enforce a dress code, however from time to time a band may request one.<\/p>\n\n\n\n<p>Information regarding dress code requirements for those shows will be posted on our website and\/or on the ticket.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I saw that tickets were $20, now they\u2019re $25. I\u2019m pissed!<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Our tickets often change pricing from advanced sales to day of show sales. Ticket prices will always be listed on each event page.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Do you have a smoking section?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Yes. Our smoking section can be found on the patio outside the front door.<\/p>\n\n\n\n<p>You may&nbsp;<em>not<\/em>&nbsp;bring drinks to the smoking patio, nor is anyone under the age of 21 allowed on the patio.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Can I smoke weed?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>No. While smoking pot is legal in California for private use, it is not permitted on our smoking patio or inside our venue.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>What rules should I know to avoid getting in trouble with security?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<ul class=\"wp-block-list\">\n<li>Don\u2019t mosh and\/or run into customers.<\/li>\n\n\n\n<li>Don\u2019t be visibly intoxicated.<\/li>\n\n\n\n<li>Don\u2019t sneak smokes or drinks to those underage. If you do, your entire party will be asked to leave without refund.<\/li>\n\n\n\n<li>Don\u2019t fight with other patrons.<\/li>\n\n\n\n<li>Don\u2019t make other patrons feel unsafe.<\/li>\n\n\n\n<li>Don\u2019t rest your beverages over or on the railing of the second or third floors.<\/li>\n<\/ul>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Will you have the game on?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>No. We are a live music venue, not a sports bar.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Do you have screens showing the stage performance?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>While we want our customers to watch the live performance, we do have video monitors showing the performance throughout the venue where it\u2019s not possible to see the stage.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>How can I avoid ticket fees?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>You can buy tickets without fees by purchasing them at the box office. The box office is open from 11 AM to 5 PM Monday through Friday, as well as during show performances.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I can\u2019t make it \/ I got sick \/ I had to work \/ I\u2019m out of town. Can I get a refund?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>All sales are final. No refunds or exchanges unless a show is cancelled or postponed via the venue or band and you are unable to make the new date.<\/p>\n\n\n\n<p>In the event of a refund, refunds are issued in the manner in which you purchased. If you purchased via credit card, the refund will be credited back to the card.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>How can I meet the band?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Only shows with a Meet &amp; Greet ticket for sale have a scheduled time for fans to meet the band. If we don\u2019t have this as an option for sale, it is unlikely you will have a chance to meet them.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Music Box needs to support my charity. Who do I speak with?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Venue management reviews all charity requests, and tries to fulfill them. Most of the time we will give tickets to specific shows that a charity can use for auction.<\/p>\n\n\n\n<p>If you would like to use the venue for a charity event, please click&nbsp;<a href=\"https:\/\/musicboxsd.com\/private-events\">here<\/a>&nbsp;for information on venue rental.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Do I have to print my digital tickets? I don\u2019t have a printer.<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>We prefer to scan tickets off of smartphones. Save a tree.<\/p>\n\n\n\n<p>You know that part on the ticket receipt that says \u2018you must print your ticket\u2019? We don\u2019t mean it\u2026<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>I recently played at Music Box, but left my microphone. When can I come get it?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Lost and found for musicians is handled differently than for customers. Please contact the production manager and arrange for the return of items. You will most likely be asked to meet at the venue when someone from production is in house to arrange for the return of lost items.<\/p>\n\n\n\n<p>Unfortunately, we can\u2019t allow musicians access to the stage or production areas to grab equipment when someone from production is not present.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Can you send me a floor plan of your seating (specific to my VIP mezzanine inquiries)?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>Yes. Click&nbsp;<a href=\"https:\/\/musicboxsd.com\/wp-content\/uploads\/2021\/10\/mbsd-private-events-all-floors.pdf\">here<\/a>&nbsp;for a complete venue floor layout.<\/p>\n\n\n\n<p>Please be aware we are a 3 level venue with Tables on floor 1, Opera Boxes on floor 2 (Mezzanine) and Couches on floor 3.<\/p>\n<\/article><\/li>\n\n\n\n<li class=\"wp-block-tbc-accordion-item\"><article class=\"tbc-accordion-item-heading\"><h3>Is this the old Anthology?<\/h3><\/article><article class=\"tbc-accordion-item-content\">\n<p>This building was Anthology from 2006-2012.<\/p>\n\n\n\n<p>We are a very different space now. Please be prepared for a different experience and come ready to have fun!<\/p>\n<\/article><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-631","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions | Music Box SD<\/title>\n<meta name=\"description\" content=\"If you have questions about renting our venue or booking an event at Music Box SD, check out our FAQ page! 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